GoldMine Standard Edition upgrades and additional license will be available through April 30, 2007. After that date the software will generally not be available for purchase.
As we made this decision, we looked at the demands of the market. Over the last few years we have heard that the individual users want as much functionality as large organizations. This is evident with GoldMine Standard Edition and Corporate Edition having virtually the same functionality. By focusing our development effort on GoldMine Corporate Edition, GoldMine Premium Edition and GoldMine Enterprise Edition we provide excellent coverage to the market place.
To make the transition as seamless and easy as possible we are providing very aggressive promotions that protect our customers' investment.
In addition, we will continue to explore ways to better serve all market segments in the future, including looking at providing an ASP type solution.
Wednesday, April 4, 2007
Sunday, April 1, 2007
GoldMine Product Strategy
Many of you may have heard about our strategy to consolidate product lines. The following are some frequently asked questins that can help you understand FrontRange's decision and direction. Please feel free to post any additional questions and the GoldMine Product Team will be happy to answer your questions.
Question: Why is FrontRange Solutions making this change?
Answer: Our GoldMine strategy is predicated on providing great value to our existing customers, including attractive upgrades to our newest products and offerings. We believe that GoldMine Corporate, GoldMine Premium, and GoldMine Enterprise Editions achieve a good balance for existing and new customers, and allow FrontRange to focus our development efforts so that we are able to rapidly bring new products and features to market.
Question: Why is FrontRange Solutions discontinuing GoldMine Standard Edition?
Answer: Business needs have changed over the last few years and the market is requiring more robust solutions that include: strong database technology to support their businesses; integration with Microsoft® Outlook®; case management capability as well as support capabilities to get the most out of their solutions. Because of changing business needs, we believe that the GoldMine Corporate Edition and the new GoldMine Premium Edition will be better solutions for the market.
Question: How long will FrontRange Solutions provide technical support for GoldMine Standard Edition?
Answer: To allow for a smooth and orderly transition, FrontRange Solutions will continue to provide email and knowledge based technical support until April 30th 2008. In addition, GMSE customers will still be able to purchase single incident technical support through April 30th 2008. Also, customers will still be able to buy 3 and 5 incident bundle packs through October 30th 2007 which will expire over the following 6 months or before May 1st 2008.
Question: Will there be a release that supports Windows Vista?
Answer: While we will continue to provide support for GoldMine Standard Edition, there will be no future releases of the product.
Question: Will there be a release that supports Windows Office 2007?
Answer: While we will continue to provide support for GoldMine Standard Edition, there will be no future releases of the product.
Question: If I upgrade to GoldMine Premium Edition will I need to pay maintenance?
Answer: Yes, all customers on GoldMine premium Edition are required to have first year maintenance at 20% of retail price of $695 with a minimum of 5 licenses of maintenance or minimum of $695 for the first year maintenance. After the first year, maintenance is highly recommended, but optional.
Question: Is there an upgrade path for GoldMine Standard Edition users?
Answer: Yes, GoldMine Standard Edition customers who are current on UPP can upgrade as described below.
Question: Will the upgrade be seamless?
Answer: Depending on what version of GoldMine Standard Edition you are using the upgrade will transfer data, configuration and automated processes to GoldMine Premium Edition.
Question: What about GoldMine Standard Edition customer who have bought UPP?
Answer: Until April 30th 2007, GoldMine Standard Edition Customers who are current on their UPP subscription can upgrade to GoldMine Corporate Edition for $399 and to GoldMine Premium Edition for $449. Also, customers can purchase additional licenses of GoldMine Standard Edition or GoldMine Premium Edition for the same price as the upgrade.
.
Question: What if my customers who purchased UPP feel like they have not received anything of value?
Answer: The upgrade protection program (UPP) was an assurance program, much like what Microsoft does. The program was not a guarantee of releases, but rather an assurance if and when a product is released they would get the releases. In recognition to their commitment, we are offering very aggressive pricing to customers that are current on their UPP subscription.
Question: Can I upgrade to GoldMine Corporate Edition?
Answer: Yes, there is a promotion until April 30th 2007, where GMSE customers’ current on UPP can upgrade for $399 and those not on UPP can upgrade for $449.
Question: Will I get a refund on my unused portion of UPP?
Answer: If you upgrade to GoldMine Premium Edition, the used portion of your UPP will be applied towards maintenance. Because this is an assurance program and we are providing significant value to users to upgrade to the GoldMine Premium Edition there is no refund of UPP subscription fee.
Question: How do I find out more about GoldMine Premium Edition?
Answer: You can visit our website at http://www.goldmine.com/ to learn more and sign up for one of the customer briefings being held in 10 cities. In addition, you can sign up for a “GoldMine in Action” webinar to learn more or speak with your GoldMine Certified partner.
Question: Why should I upgrade?
Answer: Please visit www.goldmine.com to see the latest "why to upgrade" document.
Question: But what if I can’t afford to spend that much on a solution?
Answer: If you break it down, GoldMine Premium Edition product costs less than $3.35 per day per user, including maintenance over the first year. That is a small price to get a complete Customer Relationship Management solution that includes Sales, Marketing and Customer support capabilities that enables your users to be even more productive and efficient. Studies have shown just a 5% increase in customer retention can result in a 25 to 100% increase in profitability. Others studies show firms using technology to reinforce their sales and customer strategy achieve 64% more meeting and 16% more revenue. In addition GoldMine Premium Edition includes MS SQL 2005 and Crystal XI for your reporting needs.
Question: Why is FrontRange Solutions making this change?
Answer: Our GoldMine strategy is predicated on providing great value to our existing customers, including attractive upgrades to our newest products and offerings. We believe that GoldMine Corporate, GoldMine Premium, and GoldMine Enterprise Editions achieve a good balance for existing and new customers, and allow FrontRange to focus our development efforts so that we are able to rapidly bring new products and features to market.
Question: Why is FrontRange Solutions discontinuing GoldMine Standard Edition?
Answer: Business needs have changed over the last few years and the market is requiring more robust solutions that include: strong database technology to support their businesses; integration with Microsoft® Outlook®; case management capability as well as support capabilities to get the most out of their solutions. Because of changing business needs, we believe that the GoldMine Corporate Edition and the new GoldMine Premium Edition will be better solutions for the market.
Question: How long will FrontRange Solutions provide technical support for GoldMine Standard Edition?
Answer: To allow for a smooth and orderly transition, FrontRange Solutions will continue to provide email and knowledge based technical support until April 30th 2008. In addition, GMSE customers will still be able to purchase single incident technical support through April 30th 2008. Also, customers will still be able to buy 3 and 5 incident bundle packs through October 30th 2007 which will expire over the following 6 months or before May 1st 2008.
Question: Will there be a release that supports Windows Vista?
Answer: While we will continue to provide support for GoldMine Standard Edition, there will be no future releases of the product.
Question: Will there be a release that supports Windows Office 2007?
Answer: While we will continue to provide support for GoldMine Standard Edition, there will be no future releases of the product.
Question: If I upgrade to GoldMine Premium Edition will I need to pay maintenance?
Answer: Yes, all customers on GoldMine premium Edition are required to have first year maintenance at 20% of retail price of $695 with a minimum of 5 licenses of maintenance or minimum of $695 for the first year maintenance. After the first year, maintenance is highly recommended, but optional.
Question: Is there an upgrade path for GoldMine Standard Edition users?
Answer: Yes, GoldMine Standard Edition customers who are current on UPP can upgrade as described below.
Question: Will the upgrade be seamless?
Answer: Depending on what version of GoldMine Standard Edition you are using the upgrade will transfer data, configuration and automated processes to GoldMine Premium Edition.
Question: What about GoldMine Standard Edition customer who have bought UPP?
Answer: Until April 30th 2007, GoldMine Standard Edition Customers who are current on their UPP subscription can upgrade to GoldMine Corporate Edition for $399 and to GoldMine Premium Edition for $449. Also, customers can purchase additional licenses of GoldMine Standard Edition or GoldMine Premium Edition for the same price as the upgrade.
.
Question: What if my customers who purchased UPP feel like they have not received anything of value?
Answer: The upgrade protection program (UPP) was an assurance program, much like what Microsoft does. The program was not a guarantee of releases, but rather an assurance if and when a product is released they would get the releases. In recognition to their commitment, we are offering very aggressive pricing to customers that are current on their UPP subscription.
Question: Can I upgrade to GoldMine Corporate Edition?
Answer: Yes, there is a promotion until April 30th 2007, where GMSE customers’ current on UPP can upgrade for $399 and those not on UPP can upgrade for $449.
Question: Will I get a refund on my unused portion of UPP?
Answer: If you upgrade to GoldMine Premium Edition, the used portion of your UPP will be applied towards maintenance. Because this is an assurance program and we are providing significant value to users to upgrade to the GoldMine Premium Edition there is no refund of UPP subscription fee.
Question: How do I find out more about GoldMine Premium Edition?
Answer: You can visit our website at http://www.goldmine.com/ to learn more and sign up for one of the customer briefings being held in 10 cities. In addition, you can sign up for a “GoldMine in Action” webinar to learn more or speak with your GoldMine Certified partner.
Question: Why should I upgrade?
Answer: Please visit www.goldmine.com to see the latest "why to upgrade" document.
Question: But what if I can’t afford to spend that much on a solution?
Answer: If you break it down, GoldMine Premium Edition product costs less than $3.35 per day per user, including maintenance over the first year. That is a small price to get a complete Customer Relationship Management solution that includes Sales, Marketing and Customer support capabilities that enables your users to be even more productive and efficient. Studies have shown just a 5% increase in customer retention can result in a 25 to 100% increase in profitability. Others studies show firms using technology to reinforce their sales and customer strategy achieve 64% more meeting and 16% more revenue. In addition GoldMine Premium Edition includes MS SQL 2005 and Crystal XI for your reporting needs.
Subscribe to:
Posts (Atom)